Why Is iTunes 8 Giving Vista Users A BSOD? | sarahintampa::
Sep 11, 2008 I guess Apple forgot that not everyone uses a Mac. Vista users got a nasty surprise when they went to upgrade to iTunes 8: a Blue Screen of
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I sadly have to report another problem I think is related to OP2.1.
Sometimes when I shut down my computer (winXPhome) the blue screen appears saying:
There is a problem found, windows is closed to prevent further damage.
When this happens more often reinstall all hard and software blah, blah....
***stop: 0x864........ and a lot of other numbers.
I had to translate it from dutch so I don't know if it's all correct.
Is this the BSOD I keep reading about on this forum? Since I have this computer ( 1.5 years) this never heapend. I installed OP2.1 from the day it was released I believe 9 days ago. Since then it heapend 4 times.
Could it have something to do with the event-id:1517? I'm not shure because one time the blue screen appeared while I first exit and shutdown OP, then I closed windows then the screen appeared.
I made a bugreport but I don't know if that helps because it was a little hard for me to explain.
And yes, I did the reinstall procedure.
I must say I like OP very much but why are there so many problems? I'm getting tired.
Spiky.
Hi heart,
The site you and Petrovski mentioned from blackviper is indeed interesting. Already did some reading and I'm going to play a little with the service settings. I agree 46 services is a little to much. Placed it with my favorites just to make sure.
Today got some replays from agnitum support.
About event-id:1517
We are glad to inform you that the problem you had reported was solved. Please await for update.
And about the BSOD's they asked me to send them a minidump.
:) :)
What can I say, incompatibilty happens unfortunately. At least you found out what was causing your BSODs. As I see it, you have 2 choices now:
1. install another firewall
2. install other AV software
Perhaps it is wise to inform both Agnitum and the developers of Panda of you findings, maybe in the future the incompatibility will be solved.
Hi Spiky,
Originally posted by Spiky
Here I am again.
This morning when I started up my PC( this is a new one because the other BSOD were at shutdown) I got the following BSOD:
stop:c 000021a { unrecoverable systemerror}
The systemproces windows logon process has unexpectedly terminated with status: 0x00000080 (0x00000000 0x00000000).
The system is shut down.
1. Does this error occur immediately upon bootup?
2. Does the error occur after you have establisthed an internet connection?
3. Or, does the error happen after you have been using your internet connection for a while?
I have searched throught the Microsoft databases for the codes that you have listed. And all Microsoft articles that I have found point toward a hardware issue. This is not to say that Outpost is not the cause. What I am suggesting is a possible hardware conflict between Outpost and some hardware in your system. If that is the case, with a little troubleshooting, we or Agnitum may be able to arrive at an answer. But, I want to stress that with BSODs, there is never any guarantee of a quick solution.
1. Do you know how to set your system to do a Small Memory Dump. This may be necessary if you contact Agnitum and they ask for a memory dump. We can help if you do not know what this is or how to make that setting.
Originally posted by Spiky
Hope I translated it clear enough.
Your English is just fine. Don't worry about that. :)
Originally posted by Spiky
I'm going to send this also to the agnitum support.
That is a good decision. If you do not get a prompt reply when you submit your bug report. Let us know. We will TRY to direct them toward your issue. Keep in mind that Agnitum may ask you to install a special debug utility that will collect extensive diagnostic information about the actions and performance of Outpost. You should see no impact on the speed of your system. But I want to warn you that these diagnostic logs show everything including web sites visited and any other online activity. However, such diagnostic logs are what is required for Agnitum to effectively troubleshoot an issue that may be related to their firewall.
xkcd • View topic - BSOD after installing kaspersky/.netframework::
2 posts - 1 author - Last post: Nov 2I've tried to google around the BSOD to decipher anything, but so far nothing. I 've tried to download a KIS removal tool and even deleted
http://forums.xkcd.com/viewtopic.php?f=20&t=29879HOME |
What information is shown in the Blue Screen of Death (BSOD) ?::
The BSOD is a built in error trapping mechanism which is used to halt any further processing to avoid system/data corruption.
http://windowsitpro.com/article/articleid/14562/what-information-is-shown-in-the-blue-screen-of-death-bsod-.htmlHOME |
Originally posted by Spiky
For now I uninstalled outpost completely and enabled the XP firewall for now. This way in a couple of days I will be sure if for my system the problem comes from outpost.
Very prudent decision. You have made the right choice given the circumstances. The XP Firewall will properly protect you and as you say, it will be a good opportunity to see if you have additional BSODs.
Originally posted by Spiky
I know (and I hasitate) I could reinstall OP2.0.238 because I had now problems with that one but to be honest I'm a little tired of outpost for the moment.
You have to do what is right for you. It is strange that Outpost V2.0 worked properly for you and you are having problems with Outpost V2.1. But, I suppose it can happen. In my opinion, you have made the correct choice to stay with the XP Firewall for the moment and see if more BSODs occur. If they do occur, then maybe the problem is not Outpost. Also, you can have the latest version of Outpost installed and set the Startup Type under Options -> General to Disabled. That way, you can keep Outpost installed and just keep it disabled while you are troubleshooting with the XP Firewall.
One final word. Many times a very clean installation will fix things. And, I have composed a thread that will allow you to do about as clean an installation as possible. If all else fails, you may want to try it. It has never failed me. Here is the thread:
Extended Outpost Uninstall/Reinstall Instructions (http://www.outpostfirewall.com/forum/showthread.php?s=&threadid=7188)
Keep us advised of your progress. We will help to the limit of our ability.
Have a good day. :)
Hello GoonMan,
I came across this Web Site for Event ID here in the Forum and I hope you can find some info there.
I know, it was the beep of doom thread. I spoke with you in that thread. Remember?:D :) :D :)
Also I thought that Panda AV had a built in FireWall. But I could be wrong.
Panda platinum 7 and 8 have that, that's correct. It's not very good though. I have Panda titanium 2004. That is just AV, no firewall.
You might try doing a clean uninstall and then reinstall OutPost V2.1 in safe mode.
Maybe I'll try that later. First I want to make sure it's OP.
I hope this info helps.
Always glad with response. Can use all the help on this.
Thanks,
Spiky
Too bad I cannot add memory to my brain like I can my computer.
Now that would be a good idea for me too. And a little bit of tweaking. :lol:
Hello again,
When OP 2.1.303.4009 was released, I decided to try this version of OP again together with Panda AV titanium 2004 because of the improved stability of OP. As you know I had BSOD's with previous OP2.1 versions and Panda installed. And guess what. No BSOD's anymore!! I had them both installed 5 days ago and no BSOD's. Just running smooth.:) :)
CrunchGear » Archive » Presenting the BSOD Tattoo::
I'm not sure why anyone would want to get this tattoo, but someone did. Don't get me wrong, I'm all for geeky tattoos (I'm considering
http://www.crunchgear.com/2007/07/26/presenting-the-bsod-tattoo/HOME |
Thought I'd let you know.:D
Originally posted by Spiky
Well, it seems that OP2.1 is even too strong for UPHClean. The event-id:1517 apeared again.:mad: :mad:
And now also the BSOD at startup did come back. So I uninstalled OP again.:mad: :mad:
BTW: Is the outpost firewall service on your system logged on as a local account?
Yes, it is logged on as a local system account. The event-id:1517 says I should change it to local service or network service. How do I do that?
Spiky, small memory dump can be configured here: start > settings> control panel > system > Advanced > "Startup and recovery settings" > in the lower drop down box, select "small memory dump"
Thanks Petrovski, I found it. It was already selected. Should it be?Are you still having BSODs now with OP uninstalled? Just curious.
No, but it's too early for conclusions. I frequently shutdown and restart my system every day for more than a week now and the shortest time between BSOD's was 1 day and the longest 2.5. So tuesday morning there will be 3 days past. But no BSOD's so far.
Hi David,
Thanks for the reply.:)
Now for the answers to your questions:
1. No, never had, not even the XP firewall.
2. No, not that I'm aware of. I have Panda AV titanium but I don't think that's the problem and I have a2 free version for trojans but the free version doesn't have monitoring.
3. No, I don't think so.
4. Tried the reinstall but not while my anti-virus was shut down, try it later if nessesary.
5. This is a good one. Good cance here lies the problem. Didn't think about this one. I formatted my HD 3 or 4 weeks ago and reinstalled everything but did not reinstall the intel INF update and the intel ethernet drivers for my MSI motherboard. Why not you ask. Well everything was working so I forgot about this drivers untill I read your reply. Pretty stupid. Now I've installed all MSI drivers. Since the BSOD does not appear every day I'll have to wait and see if this was the problem.
6. If this continues ( hope not now I installed the proper drivers) I will try to translate the BSOD from top to bottom.
And of course I will Keep you advised of my progress.
Thanks.
:) :)
OK, I found them but I have 46 running services. Do you have any idea wich could be relevant?
And I have another question. I looked at:=>properties for LAN connection=>advanced=>settings=>services
Now it says:
Select the services that in your network can be executed and internet users can use.
There is a list of 11 things you en/disable. They are all disabled except for:
msmsgs 12xxx UDP
msmsgs 12xxx TCP
Are these settings right? I don't have a home network. I just have 2 computers on a HUB for the cable connection.
I disabled both.
Hi Spiky,
I am not sure that I can provide a solution given the limited information that you offered. However, I can give you some ideas.
1. Do you have any other firewalls installed and/or started on your system.
2. Do you have any packet monitoring or filtering software on your system that is active?
3. Do you have any port monitoring software on your system?
4. Have you tried to uninstall and reinstall Outpost? If you do try this, shutdown your anti-virus while reinstalling Outpost. Also, remember to back up your active configuration file, cfg and ini.
5. Have you tried updating your network adapter drivers?
6. If this continues, can you provide more detailed information about the BSOD?
Sorry for all of the questions. But, all of these things are ideas or places to check for possible software or driver conflicts. If we cannot resolve your issue in the forum, you will need to contact Agnitum through their Agnitum Outpost Bug Submittal Form (http://www.agnitum.com/support/forms/submitabug.html).
Keep us advised of your progress.
Have a good day. :)
Hi, it's me again.
I can report that after uninstalling OP2.1 I didn't have any BSOD's or Event-id:1517 errors. Everything worked fine. So for sure the problems are related to OP (maybe in combination with other soft or hardware). Now I had my Panda AV uninstalled, installed OP2.1 and reinstalled Panda AV after that. Don't know if it makes any difference but couldn't harm.
Off cource when I shutdown windows the beep of doom (event-id:1517) came back after installing OP. So again I did a little search on that one and found this little program: UPHClean 1.5c. I found it here: http://www.citrix4ge.de/ctxsffaq/index.htm#prof . I installed it and now I don't have the error in the windows event log any more. Instead UPHClean gives this info:
The following handles in user profile hive computername/my name
(S-x-x-xx-xxxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-xxxx) have been closed because they were preventing the profile from unloading successfully:
outpost.exe (356)
HKCU (ox2cc)
The beep is still there though. On the website is uphclean.txt and explains the program. What do you think of this program?
For the BSOD's I don't know what to do with that. Hope they don't come back but I'll know that within the next days. Could it be related to the 1517 error? The BSOD's always appear at shutdown and startup of my system. What do you think? Also would be interesting what the Agnitum developers think but no replies yet.
Here's some system info:
P4-2.4 no HT
1G RAM memmory
MSI 845G Max-L (MS-6580 v1.x) ATX mainboard
LAN connection onboard
Soundcard onboard
MSI G4Ti4200 128MB nvidia geforce4 videocard
HD1 Maxtor 40G 7200
HD2 WDC 80G 7200
Firewire card for DV camera.
Toshiba cd/dvd rom drive.
Plextor px-504a dvd/cd burner.
Windows XP home edition with SP1 and all critical updates
Panda titanium 2004 AV.
And all other software.
Spiky.
Originally posted by Spiky
I now use norton AV 2004. Don't like it though. Slows down my system too much. But at least there are no BSOD's.
My personal favorite is Kaspersky Anti-Virus. Also uses little system resources, can run completely automated and AV-bases are provided on a daily basis. :)
Hi,
I found this quote on another forum.
Datafiles can't cause BSOD. Only hardware or drivers can. I've had a software firewall do it but, that falls under the "drivers" catagory.
And just to let you know I had no BSOD's yet (1 day has passed).
PS. This quote is not a reply on me. I didn't post anything there, I just read it.
Hello Spiky,
I came across this Web Site for Event ID (http://www.eventid.net/) here in the Forum and I hope you can find some info there.
Also I thought that Panda AV had a built in FireWall. But I could be wrong.
You might try doing a clean uninstall and then reinstall OutPost V2.1 in safe mode.
I hope this info helps.
Regards
Randy
Originally posted by Spiky
I now use norton AV 2004. Don't like it though. Slows down my system too much. But at least there are no BSOD's.I find that NOD32 plays very well with Outpost and uses very little in the way of resources.
Spiky;
sorry, I just re-read this thread. Did you say at some point that you have 46 processes running? Hm, that just seems a tad excessive to me. Check under the Process tab of your Task Manager (taskbar right-click Task Manager).
Even on a major work station I’d be very vary if I had more than 40 running processes immediately after start-up.
I believe you may have done so already, but you might want to re-evaluate again each process (in Task Manager Processes), and see if it’s required or indeed a valid process, than see which Service you can disable/stop via Black Viper’s excellent site:
http://www.blackviper.com/WinXP/strangeservice.htm
For example, and as perhaps unlikely as it may be in your case, it’s not unheard of to find some malware related service playing hide and seek …
Re. BSOD’s:
yes, 9 out of 10 times it’s hardware drivers that give rise to this little experience. However, software can add to the cause, too, if for example, a program causes excessive system stress. Let’s say for instance, you are playing with a 60 odd MB image file in a recent version of Adobe PhotoShop on an underpowered, semi-antique hardware configuration with all of 64MB of PC100 RAM and an 8MB graphics card of sorts under Win98, and the thing just throws in the towel and gives you the finger via the BSOD …
Anyway, hope this helps (perhaps a bit) – heart
I see. I'll check on this thread on a regular basis to find out how you are doing.
Thanks.:) :)
PS. Hey, didn't notice before you're from Holland too.
Thanks Petrovski, I found it. It was already selected. Should it be?
Probably. In my case it was already selected also. :D
No, but it's too early for conclusions. I frequently shutdown and restart my system every day for more than a week now and the shortest time between BSOD's was 1 day and the longest 2.5. So tuesday morning there will be 3 days past. But no BSOD's so far.
I see. I'll check on this thread on a regular basis to find out how you are doing.
Wow hi Petrovski,
You're loosing me here. OP logged on as a local account? And what services do you mean. What are they?
Hi spiky,
Sorry if I went too fast for you. :) A service is an application running in the "background" of your OS. You can get an overview by typing services.msc in the start > run box. Some of these services you will never use, and therefore they can be disabled. In this window, you can also see if a service is logged on as local.
On topic: maybe it is possible that one of these services you are running is conflicting with the outpost firewall service, which is also running when you have OP installed.
As for your other question: I'm not sure in which configuration window you are working. Please provide more details.
Start=>configuration or settings=>networkconnections=>LANconnection rightclick properties.
And then there is something else: I use Panda AV 3.00. With OP I found out that via webproxy.exe it contols all e-mail traffic. No problem. But now they released 3.01 and I installed it. With the help of OP I noticed that this version takes control over all traffic incl. IE6. Uninstalled OP and this Panda version gives simular problems like OP. Went back to 3.00 and no problems. Coincedence? Looks like whenever a program wants to take control over my internet I get trouble. Allthough OP2.0 gave no problems. Strange.
Start=>configuration or settings=>networkconnections=>LANconnection rightclick properties.
I see. Those are settings of the windows XP firewall. Msmsgs.exe is your windows messenger, shouldn't worry about that.
And then there is something else: I use Panda AV 3.00. With OP I found out that via webproxy.exe it contols all e-mail traffic. No problem. But now they released 3.01 and I installed it. With the help of OP I noticed that this version takes control over all traffic incl. IE6. Uninstalled OP and this Panda version gives simular problems like OP. Went back to 3.00 and no problems. Coincedence? Looks like whenever a program wants to take control over my internet I get trouble. Allthough OP2.0 gave no problems. Strange.
Strange indeed. Are you able to run OP 2.1 BSOD-free when you disable the Panda AV service?
Hello Spiky,
I used Norton AV and had all kinds of problems with it and always had resource problems.
I now use NOD32 with OutPost and they work good together.
Originally posted by Spiky
[B]Hello GoonMan,
I know, it was the beep of doom thread. I spoke with you in that thread. Remember?:D :) :D :)
Yes sir I remember now, and I went back and looked after you posted, sorry. So many posts and not enough Memory. :lol: Too bad I cannot add memory to my brain like I can my computer.
Regards
Randy
Hi Petrovski,
Thanks for the reply.
1. install another firewall
Don't think that is going to happen. Paid 47euro 3 weeks ago. (But after all other problems I'm still having with OP2.1 I don't know if that was smart, there is still hope though)
2. install other AV software
I now use norton AV 2004. Don't like it though. Slows down my system too much. But at least there are no BSOD's.
Perhaps it is wise to inform both Agnitum and the developers of Panda of you findings, maybe in the future the incompatibility will be solved.
Did that.
Hello,
Strange indeed. Are you able to run OP 2.1 BSOD-free when you disable the Panda AV service?
I noticed in your list of System info that you have a firewire card. Some have reported problems with FireWire and Outpost. Not sure if this would work but removing or disabling might be another elimination of what could be causing the problem.
I think I wait for a couple of days and find out what agnitum says about the minidumps I sent them. Also hope the update they were talking about helps too. They say they solved the 1517 problem. Don't know when they release it though. Panda & the firewire card didn't give problems with OP2.0.
:ty:
Originally posted by Spiky
Hi, it's me again.
I can report that after uninstalling OP2.1 I didn't have any BSOD's or Event-id:1517 errors. Everything worked fine. So for sure the problems are related to OP (maybe in combination with other soft or hardware). Now I had my Panda AV uninstalled, installed OP2.1 and reinstalled Panda AV after that. Don't know if it makes any difference but couldn't harm.
Off cource when I shutdown windows the beep of doom (event-id:1517) came back after installing OP. So again I did a little search on that one and found this little program: UPHClean 1.5c. I found it here: http://www.citrix4ge.de/ctxsffaq/index.htm#prof . I installed it and now I don't have the error in the windows event log any more. Instead UPHClean gives this info:
The following handles in user profile hive computername/my name
(S-x-x-xx-xxxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-xxxx) have been closed because they were preventing the profile from unloading successfully:
outpost.exe (356)
HKCU (ox2cc)
The beep is still there though. On the website is uphclean.txt and explains the program. What do you think of this program?
For the BSOD's I don't know what to do with that. Hope they don't come back but I'll know that within the next days. Could it be related to the 1517 error? The BSOD's always appear at shutdown and startup of my system. What do you think? Also would be interesting what the Agnitum developers think but no replies yet.
Here's some system info:
P4-2.4 no HT
1G RAM memmory
MSI 845G Max-L (MS-6580 v1.x) ATX mainboard
LAN connection onboard
Soundcard onboard
MSI G4Ti4200 128MB nvidia geforce4 videocard
HD1 Maxtor 40G 7200
HD2 WDC 80G 7200
Firewire card for DV camera.
Toshiba cd/dvd rom drive.
Plextor px-504a dvd/cd burner.
Windows XP home edition with SP1 and all critical updates
Panda titanium 2004 AV.
And all other software.
Spiky.
Hello Spiky,
I noticed in your list of System info that you have a firewire card. Some have reported problems with FireWire and Outpost. Not sure if this would work but removing or disabling might be another elimination of what could be causing the problem.
Good news Spiky. Maybe you can report back in about two weeks to see if your good luck continues.
For learning more about services and which are safe to disable, you should pay this site a visit: blackviper (http://www.blackviper.com/)
And of course, you could try a bit trail-and-error. :D
As for your other question: I'm not sure in which configuration window you are working. Please provide more details.
Hey Spiky,
Sorry to hear your BSOD's reappeared after installing OP. At least, you know for sure now that OP seems to trigger the BSOD on your system. I did some searching regarding the event ID error, and after some reading it struck me that in many cases this error is service related. Most users were able to get rid of the error by disabling a service on their system. No specific service can be "blamed", it seems. Perhaps you can try running your XP with as little services enabled as needed, maybe the OP service conflicts with another one on your system.
BTW: Is the outpost firewall service on your system logged on as a local account?
Well, it seems that OP2.1 is even too strong for UPHClean. The event-id:1517 apeared again.:mad: :mad:
Hi David,
1. Does this error occur immediately upon bootup?
Yes, not in the bios bootup but somewhere at windows startup before my desktop appears. The BSOD at shutdown appears a few seconds after I hit the windows shutdown button.
I have searched throught the Microsoft databases for the codes that you have listed. And all Microsoft articles that I have found point toward a hardware issue. This is not to say that Outpost is not the cause. What I am suggesting is a possible hardware conflict between Outpost and some hardware in your system.
I made a call to the helpdesk where my computer comes from and they told me it's a software problem not hardware. Not that I believe everything they say, I just thought I mention it.
1. Do you know how to set your system to do a Small Memory Dump. This may be necessary if you contact Agnitum and they ask for a memory dump. We can help if you do not know what this is or how to make that setting.
No, I don't know. I will need some help on that one.
That is a good decision. If you do not get a prompt reply when you submit your bug report. Let us know. We will TRY to direct them toward your issue. Keep in mind that Agnitum may ask you to install a special debug utility that will collect extensive diagnostic information about the actions and performance of Outpost. You should see no impact on the speed of your system. But I want to warn you that these diagnostic logs show everything including web sites visited and any other online activity. However, such diagnostic logs are what is required for Agnitum to effectively troubleshoot an issue that may be related to their firewall.
I made the bugreport but I don't know if that helps. In the last 9 days I made 4 bugreports:
1. About the event-id:1517 problem. I got a message that they sent this one to the developers.(Fri.20-2).
2. About the BSOD at windows shutdown. No answer yet.(Mo.23-2)
3. About the ad plugin trusted sites issue. No answer yet.(Thu.26-2)
4. About the BSOD at startup.(Sa.28-2).
This has put me in a difficult situation because I'm still trial user. And the Agnitum policy say's trial users aren't even sure to get any reply on their bugreports. But I don't want to purchase OP if it's not working for me even though I like OP far better then all other firewalls. If I didn't have these problems I would already have purchased it. Now I have only 19 days left and then it's over.
You have to do what is right for you. It is strange that Outpost V2.0 worked properly for you and you are having problems with Outpost V2.1. But, I suppose it can happen. In my opinion, you have made the correct choice to stay with the XP Firewall for the moment and see if more BSODs occur.
In the next couple of days I will stay with the XP firewall and see what happens. Hope I hear from Agnitum support soon. In the meanwhile I will keep in touch in this forum.
Thanks for your help.
Spiky.
quote:1. Do you know how to set your system to do a Small Memory Dump. This may be necessary if you contact Agnitum and they ask for a memory dump. We can help if you do not know what this is or how to make that setting.
No, I don't know. I will need some help on that one.
Spiky, small memory dump can be configured here: start > settings> control panel > system > Advanced > "Startup and recovery settings" > in the lower drop down box, select "small memory dump"
Are you still having BSODs now with OP uninstalled? Just curious. :)
Thanks MegaHertz and GoonMan.
And what do you think of Norman AV?
Just to let you know. The BSOD's I had, had to do with OP2.1 conflicting with Panda AV 2004. Seems those 2 don't get along too well. :confused:
Here I am again.
This morning when I started up my PC( this is a new one because the other BSOD were at shutdown) I got the following BSOD:
stop:c 000021a { unrecoverable systemerror}
The systemproces windows logon process has unexpectedly terminated with status: 0x00000080 (0x00000000 0x00000000).
The system is shut down.
Hope I translated it clear enough. I'm going to send this also to the agnitum support. For now I uninstalled outpost completely and enabled the XP firewall for now. This way in a couple of days I will be shure if for my system the problem comes from outpost. I know (and I hasitate) I could reinstall OP2.0.238 because I had now problems with that one but to be honest I'm a little tired of outpost for the moment.
Spiky.
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Is this the BSOD?