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The airlines reserve the right to make changes to equipment, schedules, carriers Advance seat assignments are subject to change at check-in.
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Just wondering if there was an official process that AC follows in the case of an equipment change. Reason I ask is that I was scheduled to be on an Airbus 320 YYZ-YYC a few weeks ago, and it was changed to a 767 at the last minute. Two of us travelling together were supposed to be in a window/aisle 2 D & F. When we got our boarding passes we were assigned to the last row of J, in the two middle seats - D and F - on a 767. My thought would be that everyone with DF seating should have been moved to the equivalent in HK, and then additional passengers would be accommodated in DF (middle seats).
A second example is today - am scheduled on YVR-HNL AC33 - original equip was 763 and assigned seats 2A and 2C - equip changed to XM'd 763, but moved to row 8... how does that work? Clearly this is not status related as I am SE.
Any insight anyone could provide would be appreciated.
Thank You
Funny that, as several times I've had my single seat 'protected' when a 763 has gone from 1-2-2 to 2-2-1.
No great wisdom here, but personal experience. AC*E travelling on B-class YUL-FRA (767). I had reserved 12D, then it turns out that aircraft did not have 12DEF. The computer put me in 37C instead, which made me quite unhappy on the full flight. Fortunately the concierge happened to be at the lounge in YUL and heard about my problem - the result was an upgrade despite an already quite full flight. ^
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because I was an expert witness in the case after it was remanded back to who promised to stop it but refused to change the childs seat away from the boy.
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Playing around with the seat preview on AC.com, that a/c is doing LHR - YYC tommorow, also appears that the only seat in row 12 on that a/c is 12A, weird configuration.
The way AC does seat changes makes me very skeptical on their IT capabilities. A few weeks back I was on a 333 in seat 4G, a/c was then swapped after I checked in to a domestic 763, so same 2-2-2 seating. However my seat was moved to 6A, I ended up changing it back to 4F, which is the equivalent of 4G. Now I have a flight to SYD, and had originally booked 4HK, a/c has since been swapped to a 2-2-1 J config, so if the IT system had an ounce of common sense one would assume we would be moved to 4AC, however that is not the case. Both of those seats are now opened, can't wait to call and find out where I will be sitting. On another note, looking at my mom's LHR - YVR, flight shows J2, yet on the seatmap thru AC, it appears there is only 1 empty seat. Sure hope they don't plan on selling 2 seats for that flight.
Just wondering if there was an official process that AC follows in the case of an equipment change. Reason I ask is that I was scheduled to be on an Airbus 320 YYZ-YYC a few weeks ago, and it was changed to a 767 at the last minute. Two of us travelling together were supposed to be in a window/aisle 2 D & F. When we got our boarding passes we were assigned to the last row of J, in the two middle seats - D and F - on a 767. My thought would be that everyone with DF seating should have been moved to the equivalent in HK, and then additional passengers would be accommodated in DF (middle seats).
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of the seating assignments, flight schedules, airline equipment changes or flight cancellation. making the reservation, and seat assignment is based
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And in this case, an attempt to help consumers at the expense of carriers early enough to get a seat assignment, youre virtually immune from bumping.
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A second example is today - am scheduled on YVR-HNL AC33 - original equip was 763 and assigned seats 2A and 2C - equip changed to XM'd 763, but moved to row 8... how does that work? Clearly this is not status related as I am SE.
Any insight anyone could provide would be appreciated.
Thank You
I can't offer an answer, but I'm interested in one! This has happened to me many times. In fact, I've gone from sitting with a companion or my wife, to sitting apart, SE, full fare J, C class, upgrade, Aeroplan - you name it.
The only feeble attempt I ever got at an explanation from AC is "crunch time when equip changes and we do what we can".
It's beyond irritating!
My mom was on a LHR - YVR flight yesterday in J. When she booked it way back when she got 3A (a single), then when she left YVR I checked the flight, and the single side was 3K, so I switched her to there, as of course the AC IT system is incapable of that. Then the day before her flight it showed a 1-1-1 config, so she kept 3K, before the flight it had swapped back to the original a/c config of 1-2-2, but she was in 3K, with 3A being shown as taken. Yet again, still before the flight the computer had automatically swapped her to 3A, a single seat. Very weird how it all worked, but in the end she got a single seat. I guess you could say the system came thru in the end, but no idea how it did.
Any insight anyone could provide would be appreciated.
No great wisdom here, but personal experience. AC*E travelling on B-class YUL-FRA (767). I had reserved 12D, then it turns out that aircraft did not have 12DEF. The computer put me in 37C instead, which made me quite unhappy on the full flight. Fortunately the concierge happened to be at the lounge in YUL and heard about my problem - the result was an upgrade despite an already quite full flight. ^
Just wondering if there was an official process that AC follows in the case of an equipment change. Reason I ask is that I was scheduled to be on an Airbus 320 YYZ-YYC a few weeks ago, and it was changed to a 767 at the last minute. Two of us travelling together were supposed to be in a window/aisle 2 D & F. When we got our boarding passes we were assigned to the last row of J, in the two middle seats - D and F - on a 767. My thought would be that everyone with DF seating should have been moved to the equivalent in HK, and then additional passengers would be accommodated in DF (middle seats).
A second example is today - am scheduled on YVR-HNL AC33 - original equip was 763 and assigned seats 2A and 2C - equip changed to XM'd 763, but moved to row 8... how does that work? Clearly this is not status related as I am SE.
Any insight anyone could provide would be appreciated.
Thank You
Happened to me a couple of times in the past where I'd be in the "1" seats on a 1x2x2 763 but after an a/c change it became 2x2x1 -- although logic dictates to do an obvious mirror image flip of some sort, one of the concierges told me it was some sort of computation that the system does? Anyway, I regained my single seat again after the concierge did some re-juggling (and put back together a couple that was separated by the equipment change).
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Seat assignments in the case of an equipment change